Effective Date: December 12, 2019
VIRTBIZ.COM (“VIRTBIZ”, “Site,” “us” or “we”) is an official website for VIRTBIZ Internet Services, a company providing Internet solutions to the general public.
WHAT INFORMATION IS COLLECTED?
Generally, you may browse this Site without providing any Personal Information. For certain activities we collect only the domain name, but not the e-mail address of visitors to our Web page. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.
If you elect to purchase services from us, we will request Personal Information that includes your credit card or other payment information, full name, billing and shipping address, email address and telephone number and any such information that is required to fulfill your order and to communicate with you regarding your order. Sensitive Personal Information such as credit card account numbers will be collected though a secured Internet connection generally via SSL or S-HTTP/HTTPS protocols. We may use your Personal Information, (but not your credit card number) to contact you about future products, services and discounts or to provide information regarding your service with us, unless you tell us otherwise.
WHAT IS THIS INFORMATION USED FOR?
We use the information for different purposes depending upon the goods or services being provided. Among other things, these purposes may include the following: making improvements to the content of our Web page; handling orders; delivering products and services; processing payments; processing for other purposes as required by our services; communicating with customers, users and vendors orders, products, services and promotional offers; updating our records and generally maintaining customer, user, and vendor accounts; displaying content; and recommending merchandise and services that might be of interest to our customers and users. We also use this information to prevent or detect fraud or abuses of our web sites, and enable third parties (such as payment processors, domain name registrars and fraud prevention providers) to carry out technical, logistical or other functions necessary to provide the services we offer. These functions may include the processing of credit-card payments, providing domain name registration services or to provide a transaction fraud threat assessment.
WHAT INFORMATION IS SHARED?
We will not sell, exchange, rent, lease or otherwise disclose your Personal Information to other third-party marketers or any such persons that are not associated with us as an advertiser, sponsor, or promotional partner (collectively “Advertisers”) unless it is necessary to 1) conform to regulatory and legal requirements or to comply with legal process, 2) to protect the safety and security of our users, employees, or property, 3) to defend the rights of the Site or the Company, or 4) to enforce the Terms of Service Agreement. If this process should change in the future, we will update this policy to identify those third parties and provide individuals with appropriate choice (opt-in or opt-out) prior to their data being shared.
HOW IS THIS INFORMATION SECURED?
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We conduct the collection, management, maintenance and storage of visitor information in a secure and reasonable manner using acceptable standards of security technology and practices (e.g., electronic security systems -and password protections) to protect against the loss, misuse or alteration of Personal Information data. We always use a secured connection for the sale of goods and services but may not use a secured connection for other types of activities. When users transmit Personal Information over an unsecured Internet connection, the Site is not responsible for the security of that information during the transmission stage as your email or registration could be copied or intercepted by unknown third parties. Therefore, you understand, acknowledge, and agree that you transmit certain Personal Information over this Site at your own risk.
WHAT INFORMATION CAN I ACCESS?
Generally, any information that you as a customer provide to us may be accessed via our Customer Portal at https://www.virtbiz.com/customer. This information may include your name, company name, email address, telephone contact, mailing address and other such information used in the course of business. The information can be viewed, modified or deleted using the Customer Portal for as long as you remain an active customer with VIRTBIZ. If you cease to be a customer of VIRTBIZ Internet Services, your information will stay on record with us for up to six (6) months and may be accessed by request. After that time, your information may be permanently removed from our records.
WHAT ARE COOKIES USED FOR?
THIRD PARTY RESOURCES
This Site often provides links to third parties’ websites that could be of interest to our users. These websites do not have an affiliation with the Site or Company and may have different privacy policies and business practices than we do. We take no responsibility for such websites, as stated in our Terms of Service Agreement. By use of this Site, you have agreed that you will use the hyperlinks to third party sites at your own risk.
EU-US PRIVACY SHIELD
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, VIRTBIZ is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the Privacy Shield Frameworks, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to firstname.lastname@example.org. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to email@example.com
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
VIRTBIZ’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, VIRTBIZ remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless VIRTBIZ proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, VIRTBIZ commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact VIRTBIZ by email at firstname.lastname@example.org or via post at:
VIRTBIZ Internet Services
ATTN: Privacy Shield Inquiry
2805 Canton Street
Dallas TX 75226
VIRTBIZ Internet Services has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
REVISIONS AND UPDATES TO THIS POLICY
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.