VIRTBIZ Support is available 24 hours, 7 days a week via our customer portal. Our dedicated support team responds quickly to support tickets – usually within 15 minutes.
✓ RECOMMENDED
Open a Support Ticket
Open and manage support tickets through your VIRTBIZ Client Portal. Your request is automatically associated with your customer account and goes directly into our normal support workflow.
View your existing tickets, reply to support, and track your request from one place.
ACCOUNT ACCESS HELP
Can’t Access Your Account?
We’re still here for you!
If you can’t log in to the Client Portal, don’t know which email address is associated with your account, or can’t access your normal email, use our verified guest support form.
We’ll verify a working email address and create a guest support ticket for you. Guest requests may require additional review to identify and verify the appropriate customer account, so please use the Client Portal whenever possible.
Opening a support ticket is the fastest and most efficient way to reach the VIRTBIZ Support Team. Our ticket system keeps your request organized, gets it in front of the appropriate staff, and gives us the information we need to respond efficiently.
Support tickets are fast.
Technical support requests are handled through our ticket system. If you call us for technical assistance, we’ll create a ticket so the request can be logged, tracked and assigned appropriately.
Furthermore, a phone call will never short circuit the support queue. This allows our Support Team to focus on providing the best possible level of service to all of our customers.
We have engineered our support processes for maximum efficiency. Our ticket system keeps requests organized and ensures that each customer receives an accurate, timely response.
Support tickets promote consistency.
Your ticket may be addressed by multiple technicians depending on complexity or shift schedules. We keep details and responses recorded in the ticket system. This allows our team to help without the need for you to repeat your story or re-explain what you need help with. Accordingly, we’re able to ensure continuous progress on your issue. This avoids the “two steps forward, one step back” frustration of repeated callbacks and having to re-explain an issue.
Support tickets encourage accountability.
When a ticket arrives, you can be assured it is reaching someone dedicated to your case. In this regard, you’re already at an advantage. But our ticket system takes things a step further. Each ticket is always subject to peer- and supervisor-review.
The VIRTBIZ Support team will never farm out our job. We will always handle our own support tasks. In the event that your issue needs input from a third party, we will let you know or we can interface with that party.
Because of this, we have earned an A+ rating with the BBB.