Some customers prefer to use the Outlook software for Windows for email. For those customers, we can provide the following illustrated guide to assist with setup.
- Open the account settings from Outlook or via Windows Control Panel
- Click on New, Add to add a new account.
- Select the radio button for "Manual Setup" and click Next.
- Select the radio button for "POP or IMAP" and click Next.
- Complete the information for your name and email address.
- Use IMAP in order to be able to synchronize your mail between Outlook and other devices (ie: your phone/tablet, webmail, another computer etc)
- Your Incoming and Outgoing mail server should be "mail.[your-domain]" ie: if your domain name is mywebsitename.com, then your mail server is mail.mywebsitename.com.
- Your User Name is NOT the email address. It is the username on the server. Make sure you DO NOT try using your email address as username.
- Click on the "More Settings" button.and click the Outgoing Server tab. Make sure the checkbox is selected for "My outgoing server requires authentication". Use same settings as my incoming mail server.
- Click the Advanced tab. Incoming server port should be 993 and should use encrypted connection SSL/TLS Outgoing server port should be 465 and should use encrypted connection SSL/TLS Click OK.
- Click Next in order to test the settings. When that is complete, click Close.