DAL1 Routing Maintenance Window (In Progress)
  • Priority - High

  • UPDATE: 06/09/2019, 9:31PM

    In the announced maintenance window for 06/19 we implemented new RaaS to improve routing performance.     Unfortunately the tested configuration did run but apparently had some issue with LACP / LAG functionality that caused the network to perform erratically.   Our engineers monitored this and engaged our vendor support and attempted to resolve but the LAG ports continued to reset. This eventually lead to memory problems in the MDF's handling customer routes.   At that point, hosted assets were effectively disconnected from the core.    We are working with the vendor to troubleshoot and perform regression testing against our configuration.  At this time we have rolled back to the previous infrastructure pending successful testing and sign-off with our vendor.

    In order to promote ongoing network stability, VIRTBIZ will be performing critical maintenance to update and upgrade core routing infrastructure at the DAL1 datacenter location.  This work includes physical replacement of core routing assets that supply border and edge connectivity.  Equipment and connections are already in place and a procedure has been established in order to minimize impact to end-users.

    Start time: 4:00 PM (CDT) 06/09/2019
    End time: 6:00 PM (CDT) 06/09/2019
    Expected Outage/Downtime: 10 minutes (intermittent)

    During this maintenance window, customers may experience up to two brief interruptions in service while we complete the maintenance activities. We do not expect extended periods of connectivity loss. However, due to the complexity of the work, it is possible that unforeseen issues could result in temporary connectivity loss. Customers may also expect to see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

    Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please contact our Support Team for assistance.

    ###

  • Date - 06/09/2019 16:00
  • Last Updated - 06/09/2019 21:44
Route flap impacting certain DAL1 connections (In Progress)
  • Priority - Critical
  • Affecting Other - DAL1 Datacenter

  • Engineers have identified a route flap issue impacting some connected routes are currently working with our vendors for full resolution.  

  • Date - 06/04/2019 10:22
  • Last Updated - 06/04/2019 10:29
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