Knowledgebase
How To Modify a PayPal Subscription
Posted by VIRTBIZ Support - Stuart on October 09 2017 07:39 AM

Over time, the price for a product or service may change, meaning that an existing PayPal subscription that has been previously set up to pay for the item is no longer for the correct amount.

To get around this, you have two options, you can either:

a. Cancel the PayPal subscription from within your PayPal account and set up a new PayPal subscription

b. Modify the existing subscription so that in future, it sends the correct amount

To modify an existing PayPal subscription, please follow the steps below.

1. Log into your client area at https://www.virtbiz.com/customer and click on the "View Invoice" button next to the unpaid invoice.

2. Select PayPal from the drop down box at the top right hand side of the invoice, and then click on the PayPal "subscribe" image.

3. You will then be directed to the PayPal website, enter your PayPal login details and click on the "Log In" button.

4. You will then be shown an overview of your old PayPal subscription and underneath it will be the details of the new subscription terms. To confirm the changes to the subscription, click on the "Save" button.

That's it! The subscription for the new payment amount will now be active, and a confirmation of the subscription modification will be sent to your PayPal email address.

NOTES:
A subscription can only be modified when an invoice for the new payment amount has been generated.
A subscription cannot be created/modified if an invoice is overdue.

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