Ticket Submission Guidelines

We ask that you please help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:

   * PLEASE BE AS SPECIFIC AS YOU CAN WITH YOUR REPORT.
   * Include any error messages that occur on-screen or are found in an appropriate log-file.
   * Explain step-by-step how to reproduce the scenario or problem you are describing.
   * If you think a screenshot would help, please include one.
   * State when the problem started and if changes were made immediately beforehand.
   * Provide login details whenever possible as we often find having this access leads to a faster resolution time.
Allowed File Extensions: .jpg, .gif, .jpeg, .png, .pdf

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