Knowledgebase

Knowledgebase : Billing & Accounts
Yes. This may be done inside your Customer Portal. * Login at https://www.virtbiz.com/customer * Go to the "Due Invoices" tab and then select the invoice(s) you wish to pay. * Click on "Pay Selected". An invoice will open. * Choose your payment...
Over time, the price for a product or service may change, meaning that an existing PayPal subscription that has been previously set up to pay for the item is no longer for the correct amount. To get around this, you have two options, you can either: a...
This may be done inside your Customer Portal. * Login at https://www.virtbiz.com/customer [https://www.virtbiz.com/customer] * Click on "Edit Profile" (below your account name). * Click on "Contacts/Sub accounts". * Click on "Add New Contact" (t...
This may be done inside your Customer Portal. * Login at https://www.virtbiz.com/customer [https://www.virtbiz.com/customer] * Click on "Edit Profile" (below your account name). * Go to "My Details". * Change your email address and then click "s...
To change the credit card billing address on the account, you may assign a "contact" that features the address where your credit card company sends bills and correspondence. Here is how you can perform these actions from within your Customer Portal: 1. ...
This may be done inside your Customer Portal. * Login at https://www.virtbiz.com/customer [https://www.virtbiz.com/customer] * Click on "Edit Profile" (below your account name). * Click on "Contacts/Sub-Accounts". * Choose the contact you wish t...
It's quick and easy to add a credit card to your account for use in making automated recurring payments. Here is a step-by-step: * Log into Customer Portal at https://www.virtbiz.com/customer [https://www.virtbiz.com/customer] * Click the arrow for ...
Please send us a completed Texas Sales and Use Tax Exemption Certification form for consideration. Scan to accounts@virtbiz.com, Fax to 972-485-4140, OR Mail to 2805 Canton Street, Dallas TX 75226. ATTN: VIRTBIZ Accounts Department (If you do not have...
These actions can be done inside your Customer Portal. 1. Log in at https://www.virtbiz.com/customer [https://www.virtbiz.com/customer] 2. Click on "Active Services" (top right hand corner). 3. Click on the service you wish to cancel 4. Click ...
Please send a signed note via fax, scan, or air mail detailing the ownership change. For security purposes, email requests cannot be honored. Please note, if your account is not current at the time the ownership change form is received, you are still the ...