NewLinQ License verification error, no valid license to use this product. Print

Certain BlueOnyx 5210R and 5211R servers may, from time to time, have problems validating software licensing from the BlueOnyx Shop.   Common symptoms include:

• Packages (such as AV-Spam or Firewall module) may stop working. 
• Package displays red error text "License verification error: NewLinQ could not establish that you have a
  valid license to use this product. Please contact BlueOnyx support."
• Unable to save settings within licensed software add-ons

The cause of this is often due to a discrepancy between the server's serial number and what is on record at Compass / BlueOnyx Shop. 

Re-syncing the serial number is often enough to get the problem solved.   We recommend taking action in the following steps:

• Log Into BlueOnyx GUI and navigate to Software Updates, Status Check.
  • If you receive a message that says "An automatic server resync has been requested. Please try again in a moment." then wait a few minutes and then refresh the page.
  • If you receive a message that says "Please contact BlueONyx support to request a manual server IP-address resync" you will need to open a ticket with BlueOnyx support from the Support, Support Request page within BlueOnyx.
  • If you receive a message that says "Your connection to the NewLinQ server is operating correctly" then proceed to the next step.
• Navigate to the GUI page for BlueOnyx Shop, Third Party Software and ensure there is a list of available software.
  • If there is no list of software returned (green message that says "There are no new packages available for download") you may need to re-link your packages.  
    • If you have purchased your software package licensing from VIRTBIZ, contact VIRTBIZ Support for assistance.
    • If you have purchased your software package licensing from another party, contact them directly for assistance.
  • If there is a list of software packages, proceed to the next step.

If this has still not solved the problem, reach out to our Support Team by opening a ticket in your customer portal and we will be happy to assist you.