Our Support

A great price is only part of the equation.   Customers requiring mission-critical service need to know that help is available whenever they should need it.  VIRTBIZ provides around-the-clock support for all of the services we offer.

  • VIRTBIZ technicians are standing by 24 hours a day, 7 days a week, 365 days a year.
  • Our support team consists of VIRTBIZ employees operating from our DAL1 facility in Dallas, TX, USA.
  • Your support is never farmed out to a third-party or overseas contractor.

From our on-site NOC (Network Operations Center) we are constantly monitoring conditions such as network resources, facility health and environmental conditions.  This ongoing and comprehensive review helps to ensure that the VIRTBIZ Support Team can proactively respond to any event.  In many cases, our crew eliminates trouble before it happens.

Our support systems have been engineered for maximum efficiency.  All customer support requests are managed by our in-house Support Ticketing System (STS), ensuring that each customer receives a fast and accurate response to their request.  Our Support Team’s goal is that customer tickets be addressed within 15 minutes.